Refund policy

We are the fastest and most reliable Magento hosting service available in the market and offer 30-day money back guarantee.

But don't just take our word for it, give us a try. If you are unsatisfied with our service for whatever reason, simply submit a ticket to the Billing Department by logging into your account with a brief description of what made you cancel your services. We'll review your ticket and see if we can resolve the issue for you. If we determine that both parties are unable to resolve the issue, you'll get your money back! For more information on the terms and conditions of this guarantee, check out our terms of service.

This policy does not apply to any additional services such as domain names, overages, add-ons, reseller accounts, setup fees, or any fees associated with these accounts.

Accounts suspended, canceled, or terminated by Webscale for violating our hosting policies do not qualify for the 30-day money back guarantee. For example, if an account is canceled due to spamming, phishing, or another violation, no refund will be issued.

Any cancelation request will be effective within 24-48 hours upon receipt.