Taking Screenshots

Screenshots of error messages and other events can help Webscale STRATUS Support more quickly diagnose issues. However, taking a screenshot via a phone camera is not recommended or preferred. These photos are very often blurry or sent to support embedded in a Word document. In either case, they are generally not usable.

Taking a screenshot from a computer desktop is preferred and the improved clarity greatly beneficial to support.

Once you capture a screenshot, you may include it as an attachment to a Support Ticket.

NOTE: do not add the image to a Word or Pages document. Attach only the image file to the support ticket.

Screenshots by Operating Systems

For help in taking clear screenshot images based on operating system:

• Windows — Use Snipping Tool to capture screenshots
• MacOS — Take a screenshot on your Mac
• Linux — Screenshots and screencasts

Other Screenshot Tools

Other screenshot tools to consider:

• Awesome Screenshot — a Chrome extension.
• Skitch — an Evernote product.