Skip to content

Credit card or billing failure

When the Webscale STRATUS billing system attempts to collect a monthly payment, if it fails, a special notice is emailed.

Typically, refused payment is due to the credit card being expired or a fraud hold from the card issuer.

Other than verifying what card was attempted, our system can only see that failed. If the card in your customer account is correctly entered, please check with the bank or card issuer regarding the failure.

If the bank or issuer says there are no issues, please contact Webscale STRATUS Support.


In some cases, the following notice is sent:

Unable to process payment at this time, google session processing must be completed before billing can resume. The payment was unsuccessful, please check your card details or with your bank for the reason it is being denied.,

This is due to the system's inability to pull session data from your Google Analytic's account. Please ensure that the GA billing is set up correctly and normal billing should resume within 24 hrs.