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How To Contact MageMojo Support

There are several ways to contact us.

  • Email support@magemojo.com
  • Submit a ticket via the Helpdesk portal in your MageMojo customer account. Log in then go to My Tickets , more information about the portal is below.
  • Call  +1 (800) 217-8142 – note that our support line hours are Mon-Fri, 10AM-10PM EST. During off-hours, your voicemail will generate a ticket that will be seen by staff on-duty.

Email is our primary means of support and the fastest way to contact us in any emergency.

MageMojo Ticket Portal

After logging into MageMojo.com, you can go to My Tickets which will redirect you to our Helpdesk portal.  Here you can see past tickets and submit new ones via a form. Initially you will only see the form below:

Here you can fill out the form to quickly send a support request, or you can click the Tickets link near the top right to view all your current tickets.

In the Tickets area you can view open and resolved tickets for later reference.

Updated on September 25, 2017

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