Connect via SFTP

To connect via SSH, have your user password ready.  You can also reset it, if needed, or use an SSH key. Then via your preferred SSH client, use the following settings:

You should immediately connect if the user/password combination are correct.  If you see a message such as:


Assuming your IP is whitelisted, you can connect with credentials like the example below:then your IP is not correctly whitelisted.


USER: example-user

PASS: example-password-here

PORT: 22

Use the above credentials (filled in with your settings) in your SFTP  client and connect.  A successful connection should show a directory listing in your SFTP client.

I would like to use SSH keys, how do I do this?

Not a problem, keys can be managed via our panel, as well. First go to the System User section.

and select the appropriate user (or add a new one). Then near the bottom of the form click Show Advanced Options.  You will see three separate boxes and an option to generate key pair.

Here you can –

  • Generate a new keypair
  • Import your own key
  • Add authorized keys

Add or generate a key to the appropriate fields and hit Save to apply changes. Then you can connect using a key in your favorite SSH client.

Connection refused?

If your IP is not whitelisted, you will not be able to connect to the SSH server/service at all! Double check that you have the correct IP in the whitelist for your server.

Updated on July 27, 2017

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