Do you provide root access?
No. We are a managed hosting provider, promising 100% uptime availability. We also continuously performance test and tune our configurations for the highest performing, yet most stable, configuration possible. As such we do not allow clients to start editing the conf files.
We’re happy to make changes for you, and you can override many of our php.ini settings locally. Email email@example.com/kb requesting changes or to have your modules (i.e., sphinx) installed. We’re always happy to discuss changes that need to be made and will do them unless we know they’re going to compromise your stability, security or performance.